Contact Support

Contact Support
Information on how to get support for your Coyote Point products


Network Products Guide

Best Support Team of the Year 2011



By Email
Email support requests are answered during regular business hours. Our address is

By Phone

Please have your system serial number ready when you call. In order that we may provide the best possible service, we ask that you please register your system online before calling support.

US and Canadian customers please call Coyote Point's Support Hotline at:

(888) 891-8150.
Overseas customers, please call:
(+1) 408-291-5240.

Phone and email support are available Monday to Friday, 8:00 am to 5:00 pm, your local time. 24x7 contracts offer emergency support 24 hours a day, every day of the year.

Click here to learn more about Coyote Point's service and support options.

Support Contract and Warranty Questions?

Please call (518) 789-5008, weekdays between 9:00 am and 5:00 pm Eastern. Or, send email to

End User License Agreement and Support Contract Information:

Please click here to view the Fortinet/Coyote Point End User License Agreement.

Please click here to view the complete support contract terms and conditions.